Refund policy

LUMAVEIL™ Return & Refund Policy

Effective Date: July 19, 2026

At LUMAVEIL™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

Return Window

You may request a return within 5 days of receiving your order.

To begin the return process, please contact us at Lumaveiltm@gmail.com and provide:

Your order number
The reason for your return
Photos of the product if requested

All return requests are subject to review and approval.

Return Requirements

To qualify for a refund:

The product must be returned to us after your return request has been approved.
The item must be in its original condition, with all original packaging and accessories included.
The product must not show signs of excessive use, misuse, or intentional damage.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or we shipped the wrong product.

For your protection, we recommend using a trackable shipping service, as LUMAVEIL™ is not responsible for returns lost or damaged during transit.

Non-Refundable Items

The following items are not eligible for refunds:

Return requests submitted more than 5 days after delivery.
Products returned without prior approval.
Items that have been damaged due to misuse, neglect, improper handling, or normal wear and tear.
Clearance, final sale, or promotional items unless otherwise required by applicable law.